How to Order
From first message to final delivery — here’s how we bring your vision to life.
Your Order, Step by Step
1
Browse & Inquire
Browse our product catalog or ready-made designs for inspiration. Then reach out to us via Viber, email, or social media with details about your occasion — what’s the event, how many pieces, when is it, and any specific colors or themes.
2
Design Discussion
We’ll help you choose or customize your design. Pick from our reference catalog or describe what you envision — we’ll guide you through centerpiece designs, ribbon colors, necklace styles, button pin artwork, and tier options.
3
Quotation
We’ll send you a formal PDF quote with all the details: unit price, quantity, specifications, total amount, lead time, and payment terms. Quotes are valid for 5–7 days.
4
Confirm & Pay
Confirm your order and submit payment. Orders under ₱5,000 require full payment. Orders ₱5,000 and above require a minimum 50% downpayment. Government clients can use Purchase Order (PO) billing. Production starts once payment is received.
5
Production
We handcraft your order with the same care we put into every piece. You’ll receive progress photos during production so you can see your pieces taking shape.
6
Quality Check
Every piece goes through a detailed quality check before packing — checking centerpiece symmetry, ribbon alignment, button pin print quality, and overall finish.
7
Delivery
Once your order passes quality check, we’ll coordinate delivery or pickup. For orders with a 50% downpayment, the remaining balance is due before release.
Accepted Payment Methods
Delivery & Pickup
All orders are prepared and shipped from our Pasig City, Metro Manila production area.
Delivery fees are shouldered by the client unless otherwise stated.
Lead Times
Standard production takes 5–7 business days from confirmation (when payment is received). Lead time depends on order volume, product complexity, and current production queue.
Important: Lead time starts from the confirmation date — not from the date of initial inquiry or quotation.
Rush Orders
Need it sooner? Rush orders are accepted on a case-by-case basis. A rush fee of ₱20–50 per item applies depending on product type and complexity.
Make It Yours
Every Letrato product is fully customizable. Here’s what you can personalize:
| Element | Options |
|---|---|
| Centerpiece design | Choose from our catalog tiers (Plain to Giant) or request a custom design |
| Ribbon colors | Select from our wide range of satin, metallic, and organza ribbons |
| Necklace style | Choose the decorative necklace that matches your theme |
| Button pin | Send your logo, event artwork, or text — we print it for free (2″ or 3″ sizes) |
| Sash text | Custom text on rosette sash ribbons |
| Award ribbon tails | Custom printed text on ribbon tails |
Not sure what to choose? Just tell us about your event and we’ll suggest designs that work.
No Minimum Order
We accept orders from 1 piece to 500+ — no minimum required. Whether you’re ordering a single Rosette Lei for a personal celebration or hundreds for a school graduation, we’re happy to help.