Privacy Policy

Introduction

Letrato Rosette-Lei Arts and Crafts (“Letrato,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit rosetteleis.com, place an order, or communicate with us through any channel.

Letrato Rosette-Lei Arts and Crafts is a DTI and BIR-registered sole proprietorship based in the Philippines.

Information We Collect

Information You Provide Directly

When you place an order, create an account, make an inquiry, or communicate with us, we may collect:

• Account information: Name, email address, and password when you create a customer account
• Contact information: Name, email address, phone number, Viber contact, social media handle
• Shipping information: Delivery address, pickup preferences
• Billing information: Company name, billing address, and TIN (for corporate/institutional orders requiring official receipts)
• Order details: Product selections, customization preferences, design specifications, event details
• Payment information: Payment method used, transaction reference numbers, proof of payment screenshots (we never see or store your full credit card details — see “Payment Processors” below)
• Client-provided content: Logos, images, artwork, or text submitted for custom button pins or personalized elements
• Contact form submissions: Name, email address, phone/Viber number, inquiry type, event date, estimated quantity, and message when you use our Contact Us form
• Communication records: Messages exchanged via Viber, email, social media DM, or other channels

Information Collected Automatically

When you visit rosetteleis.com, we may automatically collect:

• Device information: Browser type, operating system, screen resolution
• Usage data: Pages visited, time spent on pages, referral sources
• Google tracking: We use Google for WooCommerce, which syncs product data to Google Merchant Center and may use Google conversion tracking to measure ad performance
• Meta (Facebook) Pixel: We use Meta for WooCommerce, which places a Meta Pixel on our site to track visitor actions such as page views, product views, add-to-cart events, and purchases for ad measurement and targeting

Cookies

Our site uses the following types of cookies:

• Essential cookies: WordPress session cookies required for the site to function properly (login, cart, checkout)
• Comment cookies: If you check “Save my name, email, and website” when leaving a comment, a cookie stores these details in your browser for approximately one year
• Analytics cookies: Our analytics tool may place a cookie to distinguish unique visitors. No personally identifiable information is stored
• Google cookies: Google for WooCommerce and Google conversion tracking may place cookies to measure ad performance and track conversions
• Meta (Facebook) cookies: The Meta Pixel places cookies to track your browsing activity on our site for ad targeting and conversion measurement
• Embedded content cookies: Our pages may include embedded content (such as YouTube videos) which may collect data and use cookies as if you visited that website directly

You can manage or delete cookies through your browser settings at any time. Disabling cookies may affect some site functionality (such as checkout and comment features).

Embedded Content

Our site may contain embedded content from third-party services such as YouTube. When you view a page with embedded content, the third-party provider may collect information about you as if you visited their site directly. This is governed by the respective provider’s privacy policy, not ours.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders — including production, quality checks, and delivery coordination
• Communicate with you — responding to inquiries, providing quotations, sending order updates and progress photos, coordinating delivery
• Provide customized products — using your provided logos, artwork, and design preferences to create your order
• Issue documentation — generating quotations, confirmation documents, and official receipts
• Improve our services — understanding how our website is used and identifying areas for improvement
• Marketing purposes — with your consent, we may feature photos of completed orders on our social media and website portfolio

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties — ever. We may share limited information only in the following circumstances:

Payment Processors

When you make a payment through our website, your payment is processed by Xendit, a PCI-DSS compliant third-party payment processor. We share your order total and basic order details with Xendit to process your payment. For credit card and other sensitive payment methods, Xendit handles all payment credentials directly — we never see or store your full credit card, debit card, or bank account details.

Shipping & Courier Services

When we arrange delivery of your order, we share your name, contact number, and delivery address with the courier service (e.g., LBC, J&T) as necessary to complete the delivery.

Google

We use Google for WooCommerce to sync product listings to Google Merchant Center and to measure ad performance through conversion tracking. Product data (titles, prices, images, availability) is shared with Google.

Meta (Facebook & Instagram)

We use Meta for WooCommerce, which includes the Meta Pixel and Conversions API. The Pixel tracks on-site actions (page views, product views, add-to-cart, purchases) and sends this data to Meta for ad targeting and conversion measurement. The Conversions API may also send hashed customer information server-side to Meta to improve ad attribution.

Contact Form

Our Contact Us page uses a form powered by Fluent Forms. When you submit the form, your information (name, email, phone number, inquiry details, and message) is stored securely on our own server — it is not sent to any third-party service. We use your submission solely to respond to your inquiry and coordinate your order if applicable. Form submissions are retained for as long as necessary to complete your request and maintain communication records.

Legal Requirements

We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected (e.g., completing your order)
• Maintain records for accounting and tax compliance (as required by BIR regulations)
• Resolve disputes or enforce our agreements
• Comply with legal obligations

Order records, including communication history and transaction details, are typically retained for a minimum of 3 years for tax and business record purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure communication channels for order discussions
• Limited access to personal information (only the business owner and authorized personnel)
• Secure storage of digital records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Account

You may create a customer account on our site to track your orders and save your details for future purchases. Your account stores your name, email, shipping address, and order history.

Account deletion: You can delete your account from your account dashboard at any time. When you delete your account, your personal data is removed from our records and any associated orders are anonymized. Some non-identifiable order data may be retained for tax and business compliance purposes as required by BIR regulations. Account deletion cannot be undone.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your account directly from your account dashboard, or request deletion of your personal information by contacting us (subject to legal retention requirements)
• Withdraw consent for marketing use of your order photos

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, Shopee, payment processors). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.